If your computer is running slowly, crashing, or behaving strangely, you might be dealing with malware, viruses, or spyware. At Alchemy I.T., we provide expert virus removal and system cleanup services for both residential and business clients in Stony Plain, Spruce Grove, Acheson, and Carvel. We diagnose your device’s issues with care, don’t assume infection as the default, and give you a clear plan before we proceed.
What You Get with Our Virus Removal & Full System Cleanup – Starting at $120 + Tax
  • Troubleshoot and remove all viruses, spyware, malware, and rootkits using industry-standard and proprietary tools.
  • Repair operating system issues: startup failures, blue screens, corrupted updates.
  • Apply critical OS updates, patches, and security fixes.
  • Clean up system junk, optimize settings, and restore performance.
  • Remote service available — for clients across North America with internet access (as long as remote access and email are working).
Why Trust Us with Virus Removal
  • 72-Hour Virus-Free Guarantee — if your device gets reinfected within 72 hours after our service, we’ll clean it again at no cost, plus do a forensic check to help you avoid repeat issues.

  • Free Basic Diagnostics & No Rush Fees — you pay only for actual cleanup work, and there’s never a surcharge for urgent repairs.

  • Over 55 Years Combined Expertise — seasoned technicians who have handled thousands of virus removals and system recoveries in the Parkland County area.

  • Strong Pricing Transparency — upfront pricing with examples, so you know what to expect before we begin.

We also offer remote virus removal and computer cleanup services for customers anywhere in North America*.
*Requires an active internet connection and access to email on the affected device. Service available in English only. Call today to book your appointment.

72-Hour Virus Free Guarantee

We guarantee our virus removals to within 72-hours of the disinfection. That’s right- an unheard of offer in the industry today, and serious peace-of-mind for you. If you manage to get re-infected within 72-hours of getting your computer back, we will clean it the second time at no additional cost. In addition, we’ll use expert data forensics to determine the source of your recurring infection and let you know how to avoid repeat issues.

Signs & Symptoms

Potential warning signs of a viral or malicious software infection:
  • General Performance Begins to Decrease
  • System or Program Crashes
  • Windows Becomes Stuck in an Annoying and Eternal ‘Update Loop’
  • Graphical Glitches
  • Corrupted Data Appearing
  • Unknown ‘Security’ and ‘Antivirus’ Programs Suddenly Appear
  • Sudden Appearance of Password
  • New Icons Appear on the Desktop
  • An Antivirus Program is Disabled for No Reason
  • Changing File Sizes or Time/Date Stamps
  • Strange Messages Telling You That You’re Infected or Need To Download or Install Unknown Software
Click below or call now to schedule your virus removal or system cleanup. We’ll walk you through what to expect, get you an estimate, and get your device back to being safe and reliable.

Don’t just take our word for it

Hear what our clients have to say.

Ty Goodon

Computer Technician · Social Media Manager

Ty Goodon is part of the next generation of technology professionals joining the Alchemy I.T. team. With a strong interest in computers, digital media, and problem-solving, Ty brings both technical curiosity and a practical work ethic to every project he works on. His academic work focuses on modern digital systems, online platforms, and emerging technologies—knowledge that complements the hands-on technical work he performs with clients at Alchemy I.T.

Alongside his technical interests, Ty has built a substantial presence as a digital content creator, developing a YouTube channel with over 168,000 subscribers and more than 47 million views, while also streaming across multiple platforms including Twitch and TikTok. This experience has given him practical expertise in video production, software tools, digital troubleshooting, and the technical environments behind modern content creation. At Alchemy I.T., Ty assists with diagnostics, repairs, and technical support for residential and small-business clients. Known for his positive attitude and willingness to dig into complex problems, he enjoys helping people understand their technology and getting systems running smoothly again.

Ty believes technology should be approachable, practical, and empowering — a philosophy that aligns perfectly with the Alchemy I.T. commitment to making technology easier for everyone.

Frank Priego

I.T. Technician · Computer Repair Specialist

Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.

Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.

At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.

Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.

Technical Expertise

  • Computer Repair: Desktop and laptop diagnostics, hardware replacement, upgrades
  • Operating Systems: Windows installation, repair, optimization, and recovery
  • Malware & Security: Virus and malware removal, system cleanup, security hardening
  • Performance Issues: Slow systems, startup errors, crashes, overheating, storage issues
  • Software Support: Application troubleshooting, installs, updates, compatibility issues
  • System Setup: New computer setup, data migration, backups, peripheral configuration
  • General I.T. Support: Ongoing maintenance, troubleshooting, and user assistance

Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.

Darythe Hill

Console Specialist · Computer Technician

Kelsey Riddle

Microsoft Certified Network Administrator · Business IT Specialist

As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.

Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.

Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.

Kelly Eros

CTO · Computer Technician

Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.

As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.

Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.

Brittany Eros

CEO · Technician · Client Services Lead

Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.

Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.

When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.