72-hour re-infection guarantee
Practically unheard of locally, and built for peace of mind.
Virus & Malware Removal
Pop-ups, a sluggish machine, or a scary warning you can’t get rid of? We remove viruses, malware, spyware and ransomware — protecting your data in the process — and we back every cleanup with our 72-hour re-infection guarantee. Free diagnosis, no rush fees.
We confirm whether it is really an infection before recommending cleanup work, because hardware faults and software conflicts can look exactly like malware.
We Diagnose First, Then Fix
There are signs a computer might have a virus — slow performance, programs that won’t launch, endless pop-ups — but the only way to know for sure is to look properly. We don’t assume a misbehaving computer is infected. Sometimes a hardware fault or a software conflict looks exactly like a virus, and treating the wrong problem wastes your money.
Our technicians are highly trained and know exactly what to look for. We track down the real source and give you the facts, so you can make an informed decision on how to proceed. If we do confirm an infection, we’ll lay out your options — and removing it promptly is almost always the best move, since delaying can lead to slower performance, data-security risks, and in extreme cases data loss.
72-Hour Guarantee
It’s something you won’t find at most shops. If a computer we’ve cleaned gets re-infected within 72 hours of leaving our shop, we’ll clean it again at no charge on that return visit — and we’ll work to show you how it happened.
This isn’t about whether we cleaned it properly the first time — we did. It’s that a fresh infection on a machine we just gave a clean bill of health is far easier to trace than an old, buried one. The tighter the window, the better our odds of pinpointing the cause and helping you avoid it next time. We can’t promise we’ll always find the exact source, but you can count on us to get you cleaned up again for free and narrow down what let it in.
What Our Virus Removal Includes
Our cleanup work is designed to remove active threats, repair damage, improve stability, and help prevent the same issue from coming right back.
Remote or In-Shop
Many virus and spyware problems can be solved without leaving home: over a secure connection, one of our technicians can connect to your computer and clean it up remotely. Prefer to bring it in? Drop by our Stony Plain storefront at #108, 4613 52 Ave and we’ll diagnose it and, wherever possible, fix it fast.
Current pricing starts at $120 + tax. We diagnose first, explain what is going on, and give you a clear path forward before cleanup work proceeds.
Why Choose Alchemy I.T.
Honest diagnostics, protected data, and a guarantee that gives you real peace of mind after your cleanup.
Practically unheard of locally, and built for peace of mind.
Non-destructive cleanup wherever possible.
We confirm the issue before you commit to the work.
Flexible help six days a week.
A real, credentialed local team you can walk in and talk to.
How It Works
Every cleanup starts with a proper diagnosis and a clear explanation before work begins.
We scan and diagnose the system for free.
We tell you whether it is truly an infection and give you the facts and a quote.
We remove the infection, repair damage, and secure the system.
Your cleanup is backed by our 72-hour guarantee.
Ready When You Are
Walk in, connect remotely, or call 587-257-5595 for a free diagnosis. Honest answers, your data protected, and a 72-hour guarantee behind every cleanup.
After Hours Drop-Off & Pickup By Appointment Only Conveniently Located at 203 Silverstone Crescent, Stony Plain.
Michael Ottenbreit joins the Alchemy I.T. team as both a hands-on Computer Technician and Executive Operations & Marketing Coordinator, bringing 8 years of computer technical experience alongside a strong foundation in project management, process improvement, and operational leadership. A certified Project Management Professional (PMP) and Lean Six Sigma Black Belt, Michael is equally at home troubleshooting a client’s system as he is building the internal workflows that keep service delivery running smoothly.
At Alchemy I.T., Michael works directly with residential and business clients across Stony Plain, Spruce Grove, Acheson, and Carvel — delivering the same personalized, no-shortcuts service the team is known for. Whether diagnosing hardware issues, walking a client through a solution, or coordinating scheduling and follow-ups behind the scenes, he brings a calm, organized, and client-first approach to every interaction.
His background spans project coordination, continuous improvement, and client communication, with director-level experience leading operational initiatives and driving measurable results. Behind the scenes, Michael supports appointment scheduling, internal coordination, and the day-to-day operations that allow the technical team to stay focused on what they do best.
A committed lifelong learner, Michael holds a Supply Management Training Diploma from the University of Alberta on behalf of Supply Chain Canada, and continues to expand his expertise across technology, operations, and emerging tools.
Michael’s mission at Alchemy I.T.: to make sure every client feels heard, every follow-up is handled, and every job gets the attention it deserves — combining technical know-how with the kind of organized, proactive support that keeps nothing falling through the cracks.
Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.
Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.
At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.
Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.
Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.
As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.
Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.
Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.
Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.
As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.
Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.
Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.
Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.
When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.