Our Promise

If we can’t fix the problem — you don’t pay. No pressure. No scare tactics. No unnecessary upsells. Just honest IT help from local technicians who stand behind their work.

Standard Service Rates
In-Shop Technical Support - $100 per hour
Network Administration & Advanced IT Support - $150 per hour
On-Site Trip Fee
Stony Plain & Spruce Grove: $25
Rural / Out-of-Town: $50
Trip fees apply only to on-site service and help cover travel time and fuel.
Basic Diagnostics
FREE!
A quick initial assessment to identify obvious issues before any paid work begins.
Includes:
Power and boot checks
Visual hardware inspection
Identification of obvious software or hardware problems
Advanced Diagnostics
$50
For deeper or more complex issues that require extended testing.
Includes:
Memory (RAM) testing
Hard drive / SSD health checks
BIOS and firmware inspection
Deeper troubleshooting beyond basic inspection
Windows Install/Reinstall
$120
For corrupted systems, major issues, or fresh starts.
Includes:
Full Windows reinstall or clean installation
Data preservation when possible
Updates and baseline system configuration
Windows License (if required): $150
Software Installation
per application
$10
Covers common software installs and setup.
Includes:
Installation, configuration, and verification
Office applications, printers, utilities, browsers, and similar software
Virus Removal & Disinfection
$120
Recommended if your computer shows signs of malware, pop-ups, strange behavior, or performance issues.
Includes:
Malware, virus, and unwanted software removal
Startup and performance cleanup
Browser cleanup and updates
Full system updates and testing
Standard Data Backup
$50
For typical home and small business users.
Includes:
Backup of user data up to 50GB
Documents, photos, email files, and user folders
Large Data Backup
$120
For systems with larger data sets.
Includes:
Backup of 50GB+ of data
Suitable for large photo libraries or multiple user profiles
Note: Backup pricing applies to standard, accessible local data.
Failing drives, external drives, or data recovery situations may require additional diagnostics.
Windows Laptop Battery Replacement
labour + cost of battery
$50–$75
Includes:
Disassembly
Battery replacement
Full testing
MacOS Install / Reinstall
$170
For corrupted systems, major software issues, or a fresh macOS installation.
Includes:
Full macOS reinstall or clean installation
Data preservation when possible
System updates and baseline configuration
Mac Data Backup (Mac-to-Mac Transfer)
$50
For customers backing up data to be restored or transferred to another Mac.
Includes:
Backup of standard accessible user data
Backup of standard accessible user data Best suited for Mac-to-Mac transfers
Pricing may increase based on data size, format requirements, or transfer complexity
Universal Data Backup (Mac + PC Compatible)
$120
For customers who want their backup prepared in a more versatile format for use across different computers or operating systems.
Includes:
Backup of standard accessible user data
Organized file structure for broader compatibility
Recommended when data may be accessed on Mac and Windows systems
Pricing may increase based on data size, format requirements, or transfer complexity
MacBook Battery Replacement
labour + cost of battery
$75–$100
(If battery is glued, additional $50 labour applies)
Pricing varies by model and difficulty
Labour and parts are always quoted
transparently

Don’t just take our word for it

Hear what our clients have to say.

Ty Goodon

Computer Technician · Social Media Manager

Ty Goodon is part of the next generation of technology professionals joining the Alchemy I.T. team. With a strong interest in computers, digital media, and problem-solving, Ty brings both technical curiosity and a practical work ethic to every project he works on. His academic work focuses on modern digital systems, online platforms, and emerging technologies—knowledge that complements the hands-on technical work he performs with clients at Alchemy I.T.

Alongside his technical interests, Ty has built a substantial presence as a digital content creator, developing a YouTube channel with over 168,000 subscribers and more than 47 million views, while also streaming across multiple platforms including Twitch and TikTok. This experience has given him practical expertise in video production, software tools, digital troubleshooting, and the technical environments behind modern content creation. At Alchemy I.T., Ty assists with diagnostics, repairs, and technical support for residential and small-business clients. Known for his positive attitude and willingness to dig into complex problems, he enjoys helping people understand their technology and getting systems running smoothly again.

Ty believes technology should be approachable, practical, and empowering — a philosophy that aligns perfectly with the Alchemy I.T. commitment to making technology easier for everyone.

Frank Priego

I.T. Technician · Computer Repair Specialist

Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.

Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.

At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.

Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.

Technical Expertise

  • Computer Repair: Desktop and laptop diagnostics, hardware replacement, upgrades
  • Operating Systems: Windows installation, repair, optimization, and recovery
  • Malware & Security: Virus and malware removal, system cleanup, security hardening
  • Performance Issues: Slow systems, startup errors, crashes, overheating, storage issues
  • Software Support: Application troubleshooting, installs, updates, compatibility issues
  • System Setup: New computer setup, data migration, backups, peripheral configuration
  • General I.T. Support: Ongoing maintenance, troubleshooting, and user assistance

Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.

Darythe Hill

Console Specialist · Computer Technician

Kelsey Riddle

Microsoft Certified Network Administrator · Business IT Specialist

As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.

Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.

Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.

Kelly Eros

CTO · Computer Technician

Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.

As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.

Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.

Brittany Eros

CEO · Technician · Client Services Lead

Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.

Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.

When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.