Password Removal & Recovery
Forgot your computer password, or bought a used PC you can’t get into? We help rightful owners get back into their own devices — Windows, Mac, and BIOS — often without losing a single file. Fast, honest, and local.
Password removal is for people locked out of their own devices. We ask for simple proof of ownership before we begin, and we don’t bypass security on devices that aren’t yours or defeat theft-protection like activation locks. It keeps everyone safe — and it’s just the right thing to do.
Getting You Back In
Getting locked out of your own computer is stressful — especially when years of photos, documents, and work are sitting just out of reach. It happens to everyone: a forgotten password, an inherited or second-hand computer, a login set up long ago that no one remembers now.
What We Can Help With
Bring the device in with simple proof that it is yours. We’ll assess the situation and explain what can be done before any work begins.
Wherever possible, we regain access without erasing anything — your files, programs, and settings stay put. If a situation does require more involved work, we’ll explain exactly what’s involved and quote you before we do anything, so there are never surprises.
Why Choose Alchemy I.T.
We keep the process honest, clear, and focused on protecting what matters most: your device, your access, and your data.
We get you back in without wiping it wherever possible.
Free basic diagnosis, no rush fees, and a clear quote first.
Simple, safe ways to avoid getting locked out again.
Walk in six days a week, backed by 180+ five-star reviews.
How It Works
Every password-removal job starts with ownership confirmation, diagnosis, and a clear quote before work begins.
Bring the device in with simple proof it’s yours.
We assess the situation and give you a clear quote.
We reset or remove the password while protecting your data where possible.
You leave with access restored and tips to keep it from happening again.
Ready When You Are
Bring your device in with proof of ownership, or call 587-257-5595. Fast, honest help — and your data protected wherever possible.
After Hours Drop-Off & Pickup By Appointment Only Conveniently Located at 203 Silverstone Crescent, Stony Plain.
Michael Ottenbreit joins the Alchemy I.T. team as both a hands-on Computer Technician and Executive Operations & Marketing Coordinator, bringing 8 years of computer technical experience alongside a strong foundation in project management, process improvement, and operational leadership. A certified Project Management Professional (PMP) and Lean Six Sigma Black Belt, Michael is equally at home troubleshooting a client’s system as he is building the internal workflows that keep service delivery running smoothly.
At Alchemy I.T., Michael works directly with residential and business clients across Stony Plain, Spruce Grove, Acheson, and Carvel — delivering the same personalized, no-shortcuts service the team is known for. Whether diagnosing hardware issues, walking a client through a solution, or coordinating scheduling and follow-ups behind the scenes, he brings a calm, organized, and client-first approach to every interaction.
His background spans project coordination, continuous improvement, and client communication, with director-level experience leading operational initiatives and driving measurable results. Behind the scenes, Michael supports appointment scheduling, internal coordination, and the day-to-day operations that allow the technical team to stay focused on what they do best.
A committed lifelong learner, Michael holds a Supply Management Training Diploma from the University of Alberta on behalf of Supply Chain Canada, and continues to expand his expertise across technology, operations, and emerging tools.
Michael’s mission at Alchemy I.T.: to make sure every client feels heard, every follow-up is handled, and every job gets the attention it deserves — combining technical know-how with the kind of organized, proactive support that keeps nothing falling through the cracks.
Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.
Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.
At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.
Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.
Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.
As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.
Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.
Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.
Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.
As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.
Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.
Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.
Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.
When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.
