Internet connection
An active internet connection on the affected device.
Remote I.T. Support
Expert help without leaving your desk. When you don’t have time to bring your computer in or wait for a house call, we can connect securely in minutes and fix most issues on the spot — for homes and businesses across Stony Plain, Spruce Grove, Acheson, Carvel and Alberta.
Using certified, enterprise-grade remote access software, one of our technicians can connect to your computer in minutes and get to work while you watch.
Fast, Practical Help
When you need fast I.T. help, you don’t always have time to pack up your computer or wait for someone to come out. That’s why we offer secure remote support: using certified, enterprise-grade remote access software, one of our technicians can connect to your computer in minutes and get to work while you watch.
We use certified, enterprise-grade remote access software for every session. You’ll always see an on-screen notification whenever we’re connected, and you’ll be informed before every access attempt — no silent connections, ever. You choose whether to allow one-time access for a single fix, or ongoing access under a retainer agreement. Access is only ever possible with your approval, and you can end a session at any time.
What We Can Fix Remotely
What You Need
An active internet connection on the affected device.
The ability to open a browser and access email so we can send the secure link.
A few minutes available to approve the connection when we reach out.
Note: Service available in English only.
Pricing
Simple, straightforward pricing for homes and businesses, with business support options available for frequent users.
Remote support is billed at our standard rate of $100/hour in 15-minute increments — so you only pay for the time you actually use. For businesses or frequent users who want guaranteed coverage and faster response times, our Business I.T. Support Plans include remote support at a discounted effective rate.
How It Works
From first contact to problem solved, the process is designed to be quick, transparent, and easy for you.
Call, text or email us with your issue.
We email you a download link for a small client program.
One-time access, or ongoing access under a retainer agreement.
We work through the issue and get you back to normal as quickly as possible.
Why Choose Alchemy I.T.
You’re not dealing with a faceless call centre. You’re dealing with a trusted local team that explains everything clearly and tells you the truth.
On-screen notification every time we connect; never silent.
Access is only ever possible with your approval.
You only pay for the time actually used.
If it needs hardware work, we say so immediately.
180+ five-star reviews, and a shop you can walk into.
Ready When You Are
Don’t let tech troubles slow you down. Call or text 587-257-5595 and we can often start a secure remote session within minutes.
After Hours Drop-Off & Pickup By Appointment Only Conveniently Located at 203 Silverstone Crescent, Stony Plain.
Michael Ottenbreit joins the Alchemy I.T. team as both a hands-on Computer Technician and Executive Operations & Marketing Coordinator, bringing 8 years of computer technical experience alongside a strong foundation in project management, process improvement, and operational leadership. A certified Project Management Professional (PMP) and Lean Six Sigma Black Belt, Michael is equally at home troubleshooting a client’s system as he is building the internal workflows that keep service delivery running smoothly.
At Alchemy I.T., Michael works directly with residential and business clients across Stony Plain, Spruce Grove, Acheson, and Carvel — delivering the same personalized, no-shortcuts service the team is known for. Whether diagnosing hardware issues, walking a client through a solution, or coordinating scheduling and follow-ups behind the scenes, he brings a calm, organized, and client-first approach to every interaction.
His background spans project coordination, continuous improvement, and client communication, with director-level experience leading operational initiatives and driving measurable results. Behind the scenes, Michael supports appointment scheduling, internal coordination, and the day-to-day operations that allow the technical team to stay focused on what they do best.
A committed lifelong learner, Michael holds a Supply Management Training Diploma from the University of Alberta on behalf of Supply Chain Canada, and continues to expand his expertise across technology, operations, and emerging tools.
Michael’s mission at Alchemy I.T.: to make sure every client feels heard, every follow-up is handled, and every job gets the attention it deserves — combining technical know-how with the kind of organized, proactive support that keeps nothing falling through the cracks.
Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.
Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.
At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.
Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.
Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.
As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.
Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.
Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.
Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.
As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.
Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.
Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.
Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.
When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.