180+ five-star Google reviews
A 5.0 rating from your neighbours.
Computer Repair
Fast, honest computer repair for homes and businesses across Stony Plain, Spruce Grove, Acheson and Parkland County. Free diagnostics, no surprise fees, and a real local team — walk in six days a week.
What We Do
When your computer stops cooperating, you want a straight answer and a fair fix — not a runaround. Alchemy I.T. has been repairing laptops, desktops, Macs and custom-built PCs for our neighbours for over a decade. Whatever’s gone wrong — it won’t turn on, it’s crawling, it’s throwing errors, or it just died at the worst possible moment — bring it in and the right specialist will get you back up and running.
Every repair starts with a free basic diagnosis and a clear, up-front quote. Nothing gets fixed, and you never pay a cent for parts or labour, until you say yes.
Problems We Fix
Devices & Brands
We repair all makes and models: laptops, desktops, all-in-ones, and custom-built PCs, plus Apple Macs including MacBook, iMac and Mac Mini — and unlike many shops, we also fix tablets, phones and game consoles. Windows 10 and 11 or macOS; Dell, HP, Lenovo, ASUS, Acer, MSI, Microsoft Surface, Apple, and custom builds are all welcome.
Free Diagnostics
Basic diagnosis is always free: we examine the physical condition of your device and do a basic review of hardware and software to find the cause, then give you rapid expert analysis and clear next steps. Only deeper investigation carries a fee.
*Advanced Diagnosis includes internal laptop/computer investigation into hardware errors, thermal paste application for desktops, RAM and storage testing, PSU/battery testing, and physical cleanup.
Why Choose Alchemy I.T.
Free diagnostics, honest repair-or-replace advice, experienced technicians, and guarantees that protect you after the repair is complete.
A 5.0 rating from your neighbours.
Every approved repair is backed by our workmanship guarantee.
Re-cleaned free if re-infected, and we help identify the cause.
Every job is treated as urgent without an added rush charge.
Including a Microsoft Certified Network Administrator — not a one-person shop.
Honest repair-or-replace advice, even when it costs us the job.
How It Works
You stay in control from the first diagnosis through the final repair.
No appointment is needed during regular business hours.
We begin with a free basic diagnosis.
You see your options before any paid work begins.
Your approved repair is backed by our 90-day guarantee.
| Area (drive time) | Trip Fee | On-Site Labour Minimum |
|---|---|---|
| Stony Plain (5–10 min) | $35 | 15 min / $25 |
| Spruce Grove (15–20 min) | $35 | 30 min / $50 |
| Acheson / Rural / Out-of-Town (20–30 min) | $50 | 30 min / $50 |
| Edmonton / Extended (~40 min) | $75 + mileage @ $0.73/km | 1 hr / $100 |
Trip fees apply to on-site service only and help cover travel time and fuel. The on-site labour minimum is in addition to the trip fee. Mileage on the Edmonton / Extended tier is billed at the current CRA rate ($0.73/km).
*Contingent upon clients possessing legitimate, licensed software. We do not install pirated or copied software.
Ready When You Are
Walk in during business hours, or call or text 587-257-5595 for a free diagnosis. Real local people, no pressure, no hidden fees.
After Hours Drop-Off & Pickup By Appointment Only Conveniently Located at 203 Silverstone Crescent, Stony Plain.
Michael Ottenbreit joins the Alchemy I.T. team as both a hands-on Computer Technician and Executive Operations & Marketing Coordinator, bringing 8 years of computer technical experience alongside a strong foundation in project management, process improvement, and operational leadership. A certified Project Management Professional (PMP) and Lean Six Sigma Black Belt, Michael is equally at home troubleshooting a client’s system as he is building the internal workflows that keep service delivery running smoothly.
At Alchemy I.T., Michael works directly with residential and business clients across Stony Plain, Spruce Grove, Acheson, and Carvel — delivering the same personalized, no-shortcuts service the team is known for. Whether diagnosing hardware issues, walking a client through a solution, or coordinating scheduling and follow-ups behind the scenes, he brings a calm, organized, and client-first approach to every interaction.
His background spans project coordination, continuous improvement, and client communication, with director-level experience leading operational initiatives and driving measurable results. Behind the scenes, Michael supports appointment scheduling, internal coordination, and the day-to-day operations that allow the technical team to stay focused on what they do best.
A committed lifelong learner, Michael holds a Supply Management Training Diploma from the University of Alberta on behalf of Supply Chain Canada, and continues to expand his expertise across technology, operations, and emerging tools.
Michael’s mission at Alchemy I.T.: to make sure every client feels heard, every follow-up is handled, and every job gets the attention it deserves — combining technical know-how with the kind of organized, proactive support that keeps nothing falling through the cracks.
Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.
Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.
At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.
Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.
Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.
As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.
Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.
Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.
Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.
As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.
Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.
Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.
Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.
When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.