Devices
- Internal and external hard drives
- SSDs and NVMe drives
- Laptops and desktops that won’t boot
- USB flash drives and memory/SD cards
- Apple Macs and Time Machine backups
Data Recovery
Lost precious files, photos, or documents? Don’t panic — and don’t keep using the device. We recover data from failed, corrupted, dropped, and accidentally-erased drives, starting with a free diagnosis and a firm quote before any paid work begins.
We assess the drive, explain the recovery options, and get your approval before deeper diagnostics or recovery work begins.
First: Stop Using the Device
If you’ve lost files, the single most important thing is to stop using that drive or device right away. Every time it’s written to, you risk overwriting the very data you want back. Power it down, bring it to us, and let us take a look before anything else happens to it.
What We Recover
We work with both the device type and the failure situation to determine the safest recovery path.
Honest About the Hard Cases
Many recoveries — deleted files, corrupted drives, drives that still spin — we handle right here in-shop. But some drives have suffered physical, mechanical failure and need a specialized clean-room lab that we don’t run in-house. If that’s your situation, we’ll tell you straight, and we’ll get you a written specialist quote to approve before anything is sent anywhere. No surprises, and no risking your data to save a dollar.
Every recovery starts with a free basic diagnosis so we can see what we’re dealing with. If your drive is failing or the situation calls for deeper diagnostics, we’ll tell you the cost and get your approval before any paid work begins — so there are never surprises.
Because recovery depends entirely on the drive and the type of failure, we assess it first and give you a firm quote rather than guessing at a price.
For our flat-rate services — diagnostics, data backups, and data transfers — see our Standard Pricing & Service Rates page.
Why Choose Alchemy I.T.
Your data matters. We treat every drive with care, privacy, and transparency from first diagnosis to final recovery.
Any deeper diagnostic cost is quoted and approved up front, never a surprise.
You decide before a dollar is spent.
Written specialist quote first, always.
Your data handled with care and privacy, backed by 180+ five-star reviews.
How It Works
Every recovery starts with the safest first move: stop using the device and let us assess it before more damage is done.
The sooner the better. Avoid using the device after data loss.
We check what happened and what may be recoverable.
We explain your options before any paid work begins.
With your approval, we recover your data and return it safely.
Ready When You Are
Bring the device in — powered off — or call 587-257-5595 for a free basic diagnosis. You’ll get a firm quote before any paid work, with any deeper diagnostic cost approved up front.
After Hours Drop-Off & Pickup By Appointment Only Conveniently Located at 203 Silverstone Crescent, Stony Plain.
Michael Ottenbreit joins the Alchemy I.T. team as both a hands-on Computer Technician and Executive Operations & Marketing Coordinator, bringing 8 years of computer technical experience alongside a strong foundation in project management, process improvement, and operational leadership. A certified Project Management Professional (PMP) and Lean Six Sigma Black Belt, Michael is equally at home troubleshooting a client’s system as he is building the internal workflows that keep service delivery running smoothly.
At Alchemy I.T., Michael works directly with residential and business clients across Stony Plain, Spruce Grove, Acheson, and Carvel — delivering the same personalized, no-shortcuts service the team is known for. Whether diagnosing hardware issues, walking a client through a solution, or coordinating scheduling and follow-ups behind the scenes, he brings a calm, organized, and client-first approach to every interaction.
His background spans project coordination, continuous improvement, and client communication, with director-level experience leading operational initiatives and driving measurable results. Behind the scenes, Michael supports appointment scheduling, internal coordination, and the day-to-day operations that allow the technical team to stay focused on what they do best.
A committed lifelong learner, Michael holds a Supply Management Training Diploma from the University of Alberta on behalf of Supply Chain Canada, and continues to expand his expertise across technology, operations, and emerging tools.
Michael’s mission at Alchemy I.T.: to make sure every client feels heard, every follow-up is handled, and every job gets the attention it deserves — combining technical know-how with the kind of organized, proactive support that keeps nothing falling through the cracks.
Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.
Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.
At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.
Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.
Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.
As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.
Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.
Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.
Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.
As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.
Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.
Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.
Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.
When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.