Faq
Clear answers on appointments, diagnostics, turnaround, remote help, business support, pricing expectations, and what happens before any work begins.
No, walk-ins are welcome during regular hours. After-hours and Sunday appointments may also be available by request at the Silverstone location.
The main location is #108, 4613 52 Ave, Stony Plain, AB. After-hours drop-off and pickup are available by appointment at 203 Silverstone Crescent, Stony Plain.
Regular hours are Monday to Friday, 8:00 AM to 5:30 PM, and Saturday, 10:00 AM to 5:00 PM. After-hours service and Sunday appointments may be available by request.
We offer free basic diagnostics so you can get a practical first answer without paying just to find out what is wrong. If your issue needs deeper testing or a more involved repair path, we will explain the next step before anything moves forward.
No. We do not charge rush fees. If your computer is down or your business is stuck, we treat the issue with urgency without adding an extra penalty for needing help quickly.
No. We explain the recommended fix and expected cost before repair work begins. Nothing moves ahead without your approval, so there are no surprise charges.
We will tell you honestly. If a machine is too old, too damaged, or too costly to repair sensibly, we will recommend the better option, whether that is replacement, data transfer, or a simpler workaround.
Turnaround depends on the issue, parts availability, and whether the problem can be solved remotely. Simple software fixes and cleanups are often faster, while hardware repairs that need special-order parts take longer. After we assess the issue, we will give you a clear expectation for next steps and timing.
Yes. Intermittent issues, older hardware, mixed software problems, and unresolved repair attempts are all worth bringing in. Even when the right answer is not to invest more money into a machine, getting a clear answer can still save you time, stress, and wasted expense.
We service Windows PCs, Macs, custom-built computers, laptops, desktops, and mixed home or office setups. We also help with tablets, phones, controllers, password removal, hardware installation, and business networks.
Yes. Slowdowns, startup problems, junk cleanup, software issues, malware symptoms, and general performance tuning are all core service requests. Remote cleanup is also possible when the machine still has internet access.
Yes. Virus removal and full system cleanup starts at $120 + tax and includes malware removal, system repair, updates, and performance cleanup. We back every virus removal with our 72-hour virus-free guarantee.
Yes. Data recovery, data transfer, and new-computer setup are all highly relevant services to mention here, especially if you are dealing with an aging device, a failed upgrade, or a machine that is no longer worth repairing.
Yes. Alchemy supports desktops, laptops, Microsoft 365, Google Workspace, printers, backups, networks, remote access, and ongoing business I.T. management for local teams.
Yes. We provide remote I.T. service for homes and businesses in the local area, and we can also help clients across North America when the issue can be handled online.
Many common issues can be handled remotely, including diagnostics, software troubleshooting, virus cleanup, email setup, account problems, printer setup, updates, and performance tuning.
Yes. We use enterprise-grade remote access software. You receive a secure link, approve the connection, and see when a session is active, so the process stays visible and controlled.
Remote support is billed at a standard rate of $100 CAD per hour, in 15-minute increments. Business retainers are also available if you want ongoing support and faster response times.
Yes. We provide on-site support in Stony Plain, Spruce Grove, Acheson, Carvel, and nearby Parkland County areas for homes and businesses that need hands-on help.
Yes. We offer three business support plans:
Business support can include proactive monitoring, backups, disaster recovery planning, network setup, Microsoft 365 and Google Workspace support, cybersecurity basics, remote support, on-site visits, hardware setup, and day-to-day troubleshooting.
Extra time is billed at the discounted rate attached to your plan, and we will let you know before additional billing occurs.
Starter hours do not roll over. Standard and Premium hours roll over for up to one month.
Yes. We can help with VPNs, remote desktop access, secure cloud access, backups, recovery planning, monitoring, and network hardening for businesses.
Yes. Same-day support is available for business clients, and the Premium plan includes a 1 to 2 hour guaranteed response time.
After Hours Drop-Off & Pickup By Appointment Only Conveniently Located at 203 Silverstone Crescent, Stony Plain.
Michael Ottenbreit joins the Alchemy I.T. team as both a hands-on Computer Technician and Executive Operations & Marketing Coordinator, bringing 8 years of computer technical experience alongside a strong foundation in project management, process improvement, and operational leadership. A certified Project Management Professional (PMP) and Lean Six Sigma Black Belt, Michael is equally at home troubleshooting a client’s system as he is building the internal workflows that keep service delivery running smoothly.
At Alchemy I.T., Michael works directly with residential and business clients across Stony Plain, Spruce Grove, Acheson, and Carvel — delivering the same personalized, no-shortcuts service the team is known for. Whether diagnosing hardware issues, walking a client through a solution, or coordinating scheduling and follow-ups behind the scenes, he brings a calm, organized, and client-first approach to every interaction.
His background spans project coordination, continuous improvement, and client communication, with director-level experience leading operational initiatives and driving measurable results. Behind the scenes, Michael supports appointment scheduling, internal coordination, and the day-to-day operations that allow the technical team to stay focused on what they do best.
A committed lifelong learner, Michael holds a Supply Management Training Diploma from the University of Alberta on behalf of Supply Chain Canada, and continues to expand his expertise across technology, operations, and emerging tools.
Michael’s mission at Alchemy I.T.: to make sure every client feels heard, every follow-up is handled, and every job gets the attention it deserves — combining technical know-how with the kind of organized, proactive support that keeps nothing falling through the cracks.
Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.
Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.
At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.
Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.
Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.
As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.
Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.
Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.
Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.
As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.
Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.
Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.
Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.
When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.
