Our computer is your lifeline to the digital world—whether you’re working, streaming your favorite show, or staying in touch with loved ones. But what happens when your trusted device starts misbehaving? Too often, people ignore the warning signs until their computer completely stops working, leading to more expensive and time-consuming repairs.

At Alchemy I.T., we’re here to help you recognize the signs that your computer needs professional attention and offer quick, affordable solutions to get your device back in shape. Let’s dive into the most common issues and how to fix them!

Slow Performance That Makes You Want to Scream

Does your computer take forever to boot up? Are you staring at the spinning wheel of doom every time you try to open a program? Slow performance is one of the most common issues people face, and it can stem from:

  • Too many background applications hogging resources.
  • A cluttered hard drive with insufficient free space.
  • Malware or viruses draining your system’s performance.

How to Fix It:

Basic fixes include uninstalling unnecessary programs, running a virus scan, and clearing out old files. If these steps don’t help, it’s time to call in the pros. At Alchemy I.T., we specialize in system optimization, malware removal, and hardware upgrades to get your computer running like new.

Frequent Crashes and the Dreaded Blue Screen

If your computer is crashing regularly or you’re seeing the infamous “Blue Screen of Death,” there’s a serious underlying issue. Common culprits include:

  • Corrupted system files.
  • Failing hardware, such as your hard drive or RAM.
  • Conflicts between installed software or drivers.

How to Fix It:

Don’t ignore these crashes—each one could be causing more damage. Our team at Alchemy I.T. can diagnose the root cause and replace any faulty components or repair corrupted files.

Overheating: Your Laptop Feels Like a Space Heater

Feeling the heat? Overheating is a sign that your cooling system isn’t doing its job. Dust buildup in fans, malfunctioning hardware, or running too many high-performance applications could be to blame.

How to Fix It:

Turn off your computer and let it cool down. Avoid using it on soft surfaces like beds or couches that block ventilation. For a long-term solution, bring it to Alchemy I.T. for a professional cleaning or cooling system repair.

Strange Noises You Can’t Ignore

Computers aren’t supposed to sound like they’re auditioning for a horror movie. Clicking, grinding, or buzzing noises are red flags that something mechanical—like your hard drive or fan—is failing.

How to Fix It:

Shut down your computer immediately to prevent further damage. At Alchemy I.T., we can quickly diagnose and replace failing components to keep your system running smoothly.

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Pop-Ups and Suspicious Behavior

If you’re suddenly seeing pop-ups, strange toolbars, or your default browser keeps changing, your system might be infected with malware. Left unchecked, these infections can steal your data or cause long-term damage.

How to Fix It:

Run a trusted antivirus program, but don’t stop there—malware can be tricky to fully remove. Our team at Alchemy I.T. offers professional virus removal and system cleanup services to keep your data safe and secure.

Outdated Operating System or Software

Using an outdated operating system or old software not only slows your computer but leaves it vulnerable to security threats.

How to Fix It:

Regular updates are key. If your device no longer supports updates, it’s time to consider an upgrade. We can help you transition to the latest software or install compatible updates to keep your system secure.

Why Timely Repairs Matter

Delaying repairs can turn a simple issue into a costly disaster. Ignoring small problems—like a noisy fan or occasional crashes—can lead to:

  • Permanent data loss.
  • Expensive hardware replacements.
  • Reduced system lifespan.

By addressing problems early, you save money, time, and frustration.

How Alchemy I.T. Can Help

At Alchemy I.T., we pride ourselves on providing expert, friendly, and affordable computer repair services for the Stony Plain, Spruce Grove, and Edmonton communities. Here’s what sets us apart:

✔️ Free Basic Diagnostics: We’ll assess your device and pinpoint the issue at no cost.
✔️ Fast Turnaround Times: Get your computer back up and running quickly.
✔️ Transparent Pricing: No hidden fees—just honest, affordable rates.
✔️ Personalized Solutions: From hardware upgrades to malware removal, we tailor our services to meet your needs.

Don’t just take our word for it

Hear what our clients have to say.

Ty Goodon

Computer Technician · Social Media Manager

Ty Goodon is part of the next generation of technology professionals joining the Alchemy I.T. team. With a strong interest in computers, digital media, and problem-solving, Ty brings both technical curiosity and a practical work ethic to every project he works on. His academic work focuses on modern digital systems, online platforms, and emerging technologies—knowledge that complements the hands-on technical work he performs with clients at Alchemy I.T.

Alongside his technical interests, Ty has built a substantial presence as a digital content creator, developing a YouTube channel with over 168,000 subscribers and more than 47 million views, while also streaming across multiple platforms including Twitch and TikTok. This experience has given him practical expertise in video production, software tools, digital troubleshooting, and the technical environments behind modern content creation. At Alchemy I.T., Ty assists with diagnostics, repairs, and technical support for residential and small-business clients. Known for his positive attitude and willingness to dig into complex problems, he enjoys helping people understand their technology and getting systems running smoothly again.

Ty believes technology should be approachable, practical, and empowering — a philosophy that aligns perfectly with the Alchemy I.T. commitment to making technology easier for everyone.

Frank Priego

I.T. Technician · Computer Repair Specialist

Francisco “Frank” Priego is a highly skilled I.T. Technician at Alchemy I.T., bringing extensive hands-on experience in computer repair, diagnostics, and technical support for both home users and small businesses. Known for his calm, methodical approach, Frank excels at identifying problems quickly and delivering clear, practical solutions—without unnecessary jargon.

Frank’s expertise spans hardware repair, operating system troubleshooting, software issues, and system optimization. Whether resolving slow performance, repairing failing components, removing malware, or setting up new systems, he approaches every task with precision and care. Clients appreciate his ability to explain technical issues in plain language and his commitment to getting things fixed properly the first time.

At Alchemy I.T., Frank plays a key role in ensuring customers’ technology remains reliable, secure, and easy to use. He works closely with clients to understand their needs, offering honest advice and dependable support tailored to real-world use—not upsells or shortcuts.

Frank’s strong technical foundation is complemented by his background in web and systems technology, giving him a broad understanding of how hardware, software, and networks work together. This holistic perspective allows him to diagnose issues others may overlook and provide solutions that are both effective and long-lasting.

Technical Expertise

  • Computer Repair: Desktop and laptop diagnostics, hardware replacement, upgrades
  • Operating Systems: Windows installation, repair, optimization, and recovery
  • Malware & Security: Virus and malware removal, system cleanup, security hardening
  • Performance Issues: Slow systems, startup errors, crashes, overheating, storage issues
  • Software Support: Application troubleshooting, installs, updates, compatibility issues
  • System Setup: New computer setup, data migration, backups, peripheral configuration
  • General I.T. Support: Ongoing maintenance, troubleshooting, and user assistance

Frank is dedicated to providing friendly, reliable, and transparent I.T. support—helping clients feel confident in their technology and supported when they need it most.

Darythe Hill

Console Specialist · Computer Technician

Kelsey Riddle

Microsoft Certified Network Administrator · Business IT Specialist

As a Microsoft Certified Network Administrator, Kelsey brings advanced skills in network design, security, and infrastructure management.

Kelsey understands the technical demands of both small businesses and residential clients in Stony Plain, Spruce Grove, Acheson, and Carvel. He has hands-on experience setting up secure local networks, implementing remote access solutions, optimizing performance, and ensuring data protection through backup, redundancy, and proactive monitoring.

Kelsey’s mission: to ensure that your business experiences minimal downtime, maximum security, and seamless connectivity — so you can focus on what matters most. With him onboard, Alchemy I.T. continues to support commercial clients with professional, reliable, and future-proof IT infrastructure.

Kelly Eros

CTO · Computer Technician

Kelly has called Stony Plain & Spruce Grove home for over 15 years, bringing deep local roots and global technical expertise to Alchemy I.T. With a combined career spanning more than 38 years in computer hardware, software, graphic design, web development, and digital storytelling, Kelly is passionate about solving problems — from intricate code to compelling visuals.

As a lifelong learner, Kelly holds strong command over tools spanning the Adobe Creative Suite, 3D modeling, web development, and social media management. He not only delivers results — websites, designs, and I.T. solutions — but educates clients, demystifies technology, and ensures smooth, dependable solutions.

Community involvement is central to Kelly’s work ethic. He serves on the Board of Trustees for the Stony Plain Public Library and participates in local events regularly. His mission: to blend technical reliability with creative innovation, keeping Alchemy I.T. a trusted choice for computer repair, managed services, and tech support across Stony Plain, Spruce Grove, Acheson, and Carvel.

Brittany Eros

CEO · Technician · Client Services Lead

Brittany has been part of the Stony Plain & Spruce Grove community for over 20 years. She brings meticulous attention to detail and strong technical skills to her role at Alchemy I.T., managing everything from financial operations to complex hardware repairs and network troubleshooting.

Her experience spans decades in both artistic and technical fields. She is adept at diagnosing computer issues, handling networking setups, and delivering reliable residential and business support. Alongside her technical work, Brittany excels in designing user-friendly client experiences, whether assisting with walk-in repairs or long-term IT maintenance agreements.

When she’s not restoring devices or crunching numbers, Brittany dedicates time to local art, gaming, and animal welfare — a true community builder and creative force. Her goal at Alchemy I.T.: to ensure every client feels heard, every repair is done right, and every service reflects integrity and local pride.