When you need fast I.T. help, you don’t always have time to bring your computer in or wait for a house call. That’s why Alchemy I.T. offers secure remote support services for residents and businesses across Stony Plain, Spruce Grove, Acheson, and Carvel — and for clients across North America. Using certified, enterprise-grade remote access software, our team can connect to your computer in minutes. You’ll always see an on-screen notification when we connect, and you’ll be informed before every access attempt. This ensures full transparency and trust.
Secure, Reliable Remote Support for Homes & Businesses
What We Can Do Remotely
With remote access, we can handle most common computer and I.T. issues without you needing to leave your desk:
- ✔ Diagnostics & troubleshooting
- ✔ Virus & malware removal
- ✔ Computer cleanups & optimization
- ✔ Software installation & updates
- ✔ Email & account setup
- ✔ Printer & peripheral configuration
- ✔ Network settings & connectivity troubleshooting
- ✔ Guided support — we can walk you through solutions step-by-step
How Remote Support Works
- Initial Contact – You call or email us with your issue.
- Secure Setup – We send you an email with a download link to a small client-side program.
- One-Time or Retained Access – You choose whether to allow one-time access or ongoing access under a retainer agreement.
- Visible Notifications – Each time we connect, you’ll see an on-screen alert so you know exactly when we’re working on your system.
- Support Session – We troubleshoot, repair, or optimize your system, just as if we were sitting in front of it.
Pricing Options
- Standard Rate: $100 CAD/hour (billed in 15-minute increments)
- Retainer Plans: Affordable monthly options for ongoing support — ideal for businesses or frequent users who want guaranteed coverage and fast response.
Did You Know?
Most issues can be fixed remotely, saving you the hassle of unplugging your computer or waiting for an on-site visit.
Popular Remote Fixes:
- Virus removal
- Network troubleshooting
- Email setup
- Software installation
Hours of Service:
7 am – 10 pm, 7 days a week
Don’t let tech troubles slow you down. With remote service, help is just a click away.
203 Silverstone Crescent, Stony Plain, AB
T: 780-218-5771
T: 780-983-6051
E: help@alchemyit.ca
About Alchemy I.T.
We provide expert computer repair and IT support for homes and businesses in Stony Plain, Spruce Grove, Acheson, and Carvel. With more than 55 years of combined experience, our team offers trusted solutions in computer repair, virus removal, data recovery, and managed IT services.
Unlike many competitors, we provide free basic diagnostics, charge no rush fees, and are available 7am–10pm, seven days a week. It’s our commitment to making technology reliable, affordable, and stress-free for our community.
