DESKTOP COMPUTER, LAPTOP, TABLET AND CELLULAR PHONE REPAIR/SERVICE AGREEMENT

1. DISCLAIMER

1.1 Alchemy I.T.® will only perform and provide computer services, repairs, and upgrades as requested by the customer. Alchemy I.T.® will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

1.2 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)

1.3 The length of time required to service/repair your computer cannot be predicted. (See para 2.1 below)

1.4 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Alchemy I.T.® will not be responsible for data loss. (See para 4.4 below)

1.5 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service.

2. BILLING TERMS

2.1 Computer services/repairs are billed as stated on the service order provided. Charges will be calculated in quarter-hour increments, and carry a minimum half-hour charge of $50.00. Each quarter hour additional charge will be $12.50. The maximum service charge will be $200.00 (2 hrs+ 45 minutes) regardless of time required to service/repair your PC beyond this time frame.

2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Alchemy I.T.®.

2.5 Diagnostics are given free on singles systems. Multiple computer systems are subject to a $10 per-unit fee, at the discretion of the technician diagnosing applicable systems.

3. PAYMENT TERMS

3.1 Full payment is due upon completion of services, upgrades, or repairs.

3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.

3.3 Alchemy I.T.® accepts cash, cheques, Visa or Mastercard credit cards as well as electronic Paypal and Interac eTransfers. Note: Cheques are cleared within 24 hours as an eCheque.

4. LIABILITY

4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

4.2 Your system will not be intentionally harmed. The primary goal is to x your computer, not damage it.

4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, badly configured software, or hardware problems/failures -You agree to hold Alchemy I.T.®, Alchemy Imageworks® or any person(s) associated with Alchemy I.T.® or involved in the work being done for you harmless from damages resulting from such problems.

4.4 It is your responsibility to backup your data. Alchemy I.T.® will not be responsible for data loss. (See para 1.4 above)

5. SUPPORT

5.1 Customer satisfaction is our utmost number one priority.

5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

5.3 Free support will be provided for problems to be resolved from the service order, but not resolved.

6. REPAIRS & SERVICE GURANTEE

6.1 All services and repairs are guaranteed for 10 days from the completion / acceptance date on the Work Order. Virus removals are guaranteed up to 72-hours from time of machine pick-up.

6.2 If it is later found that the service or repair was incorrectly diagnosed by the technician. Then Alchemy I.T.® will perform the repair/service free of any labor charge. Only the new parts will be charged for.